Terms & Conditions

Terms and Conditions of Use

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of this website and any related services, products, or online store (collectively referred to as the "Website"), operated by Cloud Thirteen ("we", "us", "our"). By accessing or using this Website, you agree to be legally bound by these Terms, our Privacy Policy, and any other policies referenced herein.

If you do not agree with these Terms, you must not use this Website.

This agreement is governed by the laws of the Republic of South Africa.

2. Ownership of the Website

The Website, including its domain name, content, layout, design, data, graphics, logos, trademarks, and software, is owned by or licensed to Cloud Thirteen. All rights not expressly granted are reserved.

You may not reproduce, distribute, modify, reverse engineer, or exploit any part of the Website without prior written consent.

3. Copyright and Intellectual Property

All material made available on this Website, including but not limited to text, images, artwork, product designs, branding, and digital files, is protected under South African copyright and intellectual property laws.

Unless expressly stated otherwise:

All content remains the intellectual property of Cloud Thirteen or its licensors.
No content may be copied, reused, or redistributed for commercial purposes without written permission.
Any unauthorised use may result in legal action.

4. Use of the Website and Store Requirements

By using this Website or placing an order, you confirm that:

You are legally capable of entering into a binding contract under South African law;
Any information you provide is accurate, complete, and up to date;
You will not use the Website for unlawful, abusive, fraudulent, or harmful purposes.

We reserve the right to refuse service, cancel orders, or restrict access if these requirements are breached.

5. Pricing, Orders, and Availability

All prices displayed are in South African Rand (ZAR) unless stated otherwise and are subject to change without notice. We reserve the right to:

Correct any pricing or typographical errors;
Limit quantities;
Cancel or refuse orders at our discretion.

Order acceptance is subject to availability and confirmation of payment.

6. Liabilities and Responsibilities

While we make every effort to ensure the accuracy and availability of the Website, Cloud Thirteen does not warrant that:

The Website will be error-free or uninterrupted;
Content is always accurate, complete, or current.

To the maximum extent permitted under the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA):

We are not liable for any indirect, incidental, or consequential damages;
Use of the Website is at your own risk;
We are not responsible for losses arising from misuse, unauthorised access, or third-party links.

Nothing in these Terms limits rights afforded to consumers under applicable South African law.

7. Modification of Terms

We reserve the right to update or amend these Terms at any time. Changes will be effective upon publication on this page.

Where required by law, we will take reasonable steps to notify users of material changes. Continued use of the Website after updates constitutes acceptance of the revised Terms.

8. Termination of Use

We may suspend or terminate your access to the Website, without prior notice, if:

You breach these Terms;
You misuse the Website or services;
We are required to do so by law.

Termination does not affect any rights or obligations accrued prior to termination.

9. Privacy and Data Protection

Personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for further details.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this Website will be subject to the exclusive jurisdiction of South African courts.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Cloud Thirteen
Email: admin@cloud13.co.za
Telephone: +27870959220
Address: 16 Honda Lane, Neave Industrial Park, Neave TSP, Port Elizabeth, South Africa, 6001

Last updated: 7 January 2026