Privacy Policy

1. Introduction

At Cloud Thirteen, we are committed to protecting the privacy and personal information of our users in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

By using our website, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following personal information:

Name, surname, and contact details (email, telephone, postal address)
Account information if you create an account on our site
Payment information for transactions
Information about your use of our website (IP address, device type, browser, pages visited, and time spent)

3. How We Use Your Information

We may use your personal information to:

Provide, manage, and improve our services and website
Process transactions and deliver products or services
Respond to inquiries and provide customer support
Send updates, marketing communications, and promotional offers (only if you have opted in)
Ensure security and prevent fraud or unauthorized access

4. Sharing Your Information

We will not sell, trade, or rent your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating our business, e.g., payment processors, IT services, or logistics companies
Where required by law or in response to legal processes
In the event of a merger, acquisition, or sale of assets

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyze trends, and monitor website performance.

You can manage or disable cookies through your browser settings
Disabling cookies may affect some website functionality

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse.

However, no system can be completely secure, and we cannot guarantee absolute security of your data.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights

Under POPIA and applicable South African law, you have the right to:

Access your personal information held by us
Request corrections or updates to your personal information
Withdraw consent for certain processing activities
Request the deletion of your personal information, subject to legal and contractual obligations

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will be revised.

Continued use of the website after changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Cloud Thirteen
Email: admin@cloud13.co.za
Telephone: +27870959220
Address: 16 Honda Lane, Neave Industrial Park, Neave TSP, Port Elizabeth, South Africa, 6001

Last updated: 7 January 2026